Service Manager
Joe joined the team at NJS Solutions (South East) Ltd (Dec. 2020).
He works closely with Nigel and Maggie to ensure the smooth operation of the company. He is responsible for the day to day running of the workshop, taking workshop bookings and liaising with customers. He is also responsible for ensuring that all the technicians are allocated their jobs and that he is kept up to date on how work is progressing throughout the day and thereafter.
Since joining NJS Solutions Joe has introduced a new garage management system which enables us to keep a much better track of work in progress, bookings and customer history. He has an excellent knowledge of the system and has trained the relevant staff.
He has excellent communication skills and is responsible for liaising with customers and other companies including warranty. He is also responsible for pre ordering parts and invoicing customers.
Joe has also introduced and organised our new phone system with HiHi. The HiHi phones also allows us to run our garage management system through them, with removable ipads which enable the technician to video their findings and send them to the customer if required.
He is also responsible for all our social media.
Joe is also confident in using the Mercedes-Benz on line ordering system and DSB (Digital Service Booklet) which allows us to add service history to the Mercedes-Benz service database.
Joe is also hands-on in the workshop if we are ever short staffed as he is an ex BMW trained technician. Basically a very good all- rounder and fits in well with the team at NJS.
